We have zero tolerance for any form of abuse of power, sexual exploitation, fraud and corruption, physical or psychological abuse, or criminal offences and will quickly and fully respond to any such reports. We strive to respond to all questions and concerns raised by community members and other stakeholders in a timely, appropriate, inclusive, and transparent manner.
Populations served by a development project are considered key stakeholders and must be consulted during project design, implementation, conclusion, and evaluation to ensure their ownership and increase the likelihood of the long-term sustainability of project activities and outcomes. Therefore, throughout the project, Lutheran World Relief and our local partners continuously communicate with project participants and other stakeholders to share information about the project and to solicit their full participation and feedback. When planning a new project, we work closely with our local partners to determine the appropriate communication methods to use in all phases of the project.
As a project is implemented, Lutheran World Relief and partner staff continue to solicit feedback from participants and other stakeholders through complaint response mechanisms (CRMs). A CRM provides participants with a safe and documentable process to deliver feedback on a project and to receive a timely and — if necessary — actionable response. We identify culturally and contextually appropriate CRMs when designing a project and carefully explains the CRM processes to all project participants.